dk137's Privacy Policy

dk137 ("we", "our", "platform") is committed to providing a safe and reliable online gaming experience for players in Bangladesh. This privacy policy describes in detail what information we collect, how we use it, who we share it with, and what your rights are.

By registering on our platform or using our services, you agree to the processing of information as described in this policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.

The following types of information are collected to ensure a safe and smooth experience on the dk137 platform:

1.1 Information You Provide

When you create an account on our platform or use our services, the following information may be collected from you:

• Full name and date of birth (for age verification — only those aged 21 or above may open an account)
• Email address and mobile number
• Residential address
• Identity document details (national ID or passport number — required for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay or bank account details)
• Contact information provided when seeking support

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system information
• Your usage patterns (which pages you visited, how long you stayed)
• Login time and date
• Gaming activity details and transaction history
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

We may sometimes receive necessary information from identity verification services or payment processors. This information is used solely to keep your account secure and to ensure safe financial transactions.

dk137 uses the collected information for the following purposes:

• Account management: Creating, verifying, and maintaining your account.
• Service delivery: Ensuring the gaming experience, bonuses, and customer support services.
• Financial transactions: Processing deposits and withdrawals.
• Security assurance: Preventing fraud, protecting accounts, and blocking unauthorized access.
• Legal compliance: Adhering to applicable laws and regulatory guidelines.
• Responsible gaming: Monitoring gaming habits and providing support where needed.
• Communication: Sending important platform updates, transaction confirmations, and relevant notifications.
• Platform improvement: Analyzing user experience to improve the quality of our services.

dk137 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Information may be shared with payment processors (bKash, Nagad, Rocket, Upay and associated banks), identity verification services, and technology infrastructure providers only to the extent necessary for them to carry out their responsibilities. These partners operate under strict confidentiality agreements.

3.2 Legal Obligations

In the case of court orders, legal processes, or valid requests from government authorities, we may be required to disclose information in accordance with applicable law.

3.3 Security and Fraud Prevention

Information may be shared with relevant authorities where necessary to detect or prevent fraud, money laundering, or other criminal activity.

3.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. However, we will notify you in advance in such cases.

dk137 follows industry-standard technology and practices to protect your information:

• SSL encryption: All communication between your device and our servers is secured by SSL/TLS encryption.
• Data layering: Sensitive information such as payment details is stored in encrypted format.
• Access controls: Only authorized staff may access user information, and they are required to follow strict confidentiality policies.
• Regular audits: System security is regularly reviewed and tested.
• Two-factor authentication: Two-factor authentication is available as an additional layer of security for your account.
• Unusual activity monitoring: Automated alerts are active for suspicious logins or transactions.

Cookies and similar technologies are used on the dk137 platform. Cookies are small text files stored on your device that help improve your experience.

5.1 Use of Cookies

• Essential cookies: Maintaining your login state and ensuring basic platform functionality.
• Functionality cookies: Remembering your preferences and settings.
• Analytics cookies: Analyzing platform usage to improve services.
• Security cookies: Detecting and preventing fraud.

5.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some important platform features to stop working correctly.

We retain your information only for as long as necessary. The following factors are considered when determining the retention period:

• The need to provide services while your account remains active
• Legal obligations and regulatory guidelines
• The possibility of disputes or legal claims
• Regulations relating to financial transaction records

Even after an account is closed, certain information may be retained for a defined period to fulfill legal obligations. After that period has elapsed, the information is deleted in a secure manner.

As a user of dk137, you have the following rights regarding your personal information:

7.1 Right to Know

You have the full right to know what information we have collected about you, how we are using it, and who we are sharing it with.

7.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected. Some information can be updated directly from account settings; for the rest, please get help from our support team.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, some information may not be possible to delete — in such cases, we will let you know the reason.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. If you contact us by email, we will process your request promptly.

7.5 Right to Data Portability

In certain circumstances, you may request to receive the information you have provided in a structured and accessible format.

dk137 is for those aged 21 or above only. We do not knowingly collect or process any information from minors. Age is verified at the time of registration, and if we learn that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If you believe that a minor has registered on our platform, please notify our support team immediately.

Our servers and service providers may be located in various countries. When your information is transferred to another country, we ensure that appropriate protection measures are in place. Such transfers are always governed by the terms of this privacy policy.

Our platform is connected to certain third-party services such as payment processing. These third parties have their own privacy policies, for which dk137 is not responsible. For transactions made through bKash, Nagad, Rocket, or Upay, the respective organization's own policy will apply.

dk137 reserves the right to update this privacy policy at any time. For significant changes, we will:

• Display a notice on the platform
• Notify you at your registered email address
• Note the update date at the top of the page

Continuing to use the platform after a revised policy is published will be considered as your agreement to the new policy. We therefore recommend reviewing this page regularly.

This privacy policy is governed by applicable law. Any disputes relating to this policy will first be attempted to be resolved through discussion. If a resolution cannot be reached through discussion, the applicable legal process will be followed.