dk137's all questions answered in one place

Identity verification (KYC) is done to keep every player's account secure. It ensures that no one can commit fraud in your name and that your winnings reach the right person. dk137 follows this process to maintain fair play and a safe gaming environment. Once verification is complete, future withdrawals go through without any hassle.

Yes, absolutely. The name on your dk137 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal request may be rejected and your account may be temporarily held for verification. So use your correct name when registering.

For KYC at dk137, the National ID card (NID) is generally the most accepted document. A passport or driving licence may also be accepted in some cases. The document photo must be clear and readable — blurry or damaged images are not acceptable. If you are unsure, ask the support team.

KYC verification is usually requested before the first large withdrawal or when unusual activity is detected. In some cases it may also be requested shortly after account opening as a preventive measure. Once verification is complete, your account becomes fully active and you can play and withdraw without any obstacles in the future.

Do not worry if your verification is rejected. It usually happens due to poor image quality or a name mismatch. Contact the dk137 support team via live chat or by email at [email protected]. They will let you know the reason and give you the opportunity to resubmit the correct documents. In most cases, verification is completed quickly once the right information is provided.

Contact dk137 live chat immediately or send an email to [email protected]. Our support team is active 24/7 and will temporarily secure your account. At the same time, change your wallet (bKash, Nagad) passwords as well. Acting quickly greatly reduces the chance of any loss.

Never. No dk137 employee or support representative will ever ask you for your OTP, PIN, or password. If anyone uses the dk137 name to request this information, they are a fraudster. If you receive such a message or call, notify the support team immediately and block that number. Your financial security is our top priority.

dk137 uses SSL encryption, which keeps all your information — personal details, payment data, and transaction history — protected from third parties. Data is stored on our secure servers and can only be accessed by authorised staff. For more details, read our privacy policy.

A strong password should be at least 8–12 characters long and include a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Never use your date of birth or mobile number as a password. Do not use your dk137 password on any other site — keep a separate password for each account.

Fraudsters often create fake sites that look like dk137. Always check the URL in your browser's address bar — the correct address is dk137.lat. Check that HTTPS (the padlock icon) is present. Do not log in from any social media message or unfamiliar link. If in doubt, type the address directly into your browser.

Withdrawals at dk137 are normally processed within 5–30 minutes. If the money has not arrived after this time, check whether your KYC verification is still pending or whether the withdrawal amount meets the minimum limit (৳500). If there is still a problem, contact live chat or [email protected] — the support team is available 24/7.

Yes, but you need to meet the wagering requirement first. For example, if you receive a ৳1,000 bonus, you must wager that bonus amount 20 times — meaning after placing a total of ৳20,000 in bets, you can withdraw the winnings from the bonus. Note that wagering is calculated only on the bonus amount, not on the deposit amount.

No. At dk137, withdrawals can only be made to a wallet or bank account in the player's own name. Any attempt to withdraw to someone else's account will be automatically rejected and a security check may be triggered. This is done for your own protection.

The minimum withdrawal amount at dk137 is ৳500. After approval, funds are typically delivered to bKash, Nagad, Rocket, Upay, or bank transfer within 5–30 minutes. The time may vary slightly depending on the withdrawal method and the bank's processing.

After opening an account, you will automatically receive a 100% bonus on your first deposit — up to a maximum of ৳15,000. For example, depositing ৳1,000 will add another ৳1,000 in bonus, bringing your total balance to ৳2,000. The minimum deposit amount is ৳100. The bonus is available when depositing via bKash, Nagad, Rocket, Upay, or bank transfer.

Yes, after a bonus is activated you can request cancellation through the support team within certain conditions. However, if the bonus is cancelled, any winnings earned from the bonus will also be cancelled — only the original deposit amount will remain. It is a good idea to speak with the support team before cancelling to understand the pros and cons.

Yes, dk137 bonuses have a set expiry period. If the wagering requirement is not met within the specified time, the bonus may be automatically cancelled. So it is wise to start using a bonus soon after receiving it. Contact the support team to find out the exact expiry period.

No, the welcome bonus can only be received once per player. If the same person tries to claim the bonus repeatedly by opening new accounts, dk137's system will detect it and the relevant accounts may be closed. Fair play rules apply to everyone.

The wagering for dk137's welcome bonus is calculated only on the bonus amount — the deposit amount is not included. The requirement is 20 times. Example: if you receive a ৳1,000 bonus, placing ৳20,000 (= ৳1,000 × 20) in bets will fulfil the requirement. After that, winnings from the bonus can be withdrawn.

To register you need an active mobile number, an email address, and your real name. Opening an account at dk137 is quick and easy — it takes just a few minutes. Use a name and details that match your payment wallet when registering, otherwise you may have problems with withdrawals later. Only those aged 21 or above may register.

No. Only one account per player is allowed. If multiple accounts exist, dk137 reserves the right to close them and forfeit the balance. If you ever have trouble accessing your account, contact support instead of opening a new one.

Use the "Forgot password" option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Use that code to set a new password. The whole process is completed within a few minutes. The support team will help if you run into any issues.

Generally, no extra steps are needed to log in from a new device — just enter your registered email or mobile number and password. However, for security reasons a verification code may be sent the first time you log in from a new device. This protects your account from unauthorised access.